Oftentimes the flow of information, what passes for communication, in today's enterprise resembles the semi-controlled tumbling of a pachinko balls as it makes it way to the bottom of the game board.
Pachinko mails emanate from one who believes person A is responsible for a task and sends a suitable communication; person A 'knows' person B is responsible but believes person C should be aware of the information and so it goes on until the information eventually gets to person Z or ZZ or ZZZ - who may or not take action.
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